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tungstentalker's avatar
tungstentalker
Helpful | Level 6
5 months ago
Solved

I'm getting a "Can’t save the changes" error when editing/trimming video files on www.dropbox.com.

For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last wee...
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  • tungstentalker's avatar
    tungstentalker
    5 months ago

    Hi, thanks for your reply and apologies for the delay.

    The issue has now been sorted. I haven't done anything differently per se, but it's now working just fine. Perhaps a minor week-long glitch in the system!

Roga41's avatar
Roga41
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi tungstentalker, 

Good day to you! You might want to check on this link to see if this could be of any help :

How to Edit Video and Audio Files in Dropbox : https://help.dropbox.com/view-edit/edit-video-audio

Video:

  • Your video must be smaller than 1GB.
  • Your video must be less than ten minutes long.
  • Your video must be more than one second long.
  • Your video’s resolution must be lower than 4K.
  • This feature is only available for MOV, MP4, M4V, MPG, MKV, MJPEG, and AV1.

Audio:

  • Your audio must be smaller than 1GB.
  • Your audio must be less than ten minutes long.
  • Your audio must be more than one second long.
  • This feature is only available for AAC, AIF, AIFF, FLAC, M4A, M4R, MP3, OGA, OGG, WAV, and WMA.

Thank you. 

tungstentalker's avatar
tungstentalker
Helpful | Level 6
5 months ago

Hi, thanks for your reply. I can confirm that all of the above specifications have been met. I have never had an issue before with any of my video files, then in the last week it appears that the issue has started.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey tungstentalker​, thanks for posting here! 

    You mentioned that you've tried to replicate the issue on different devices. I was wondering if you've tried a different browser too. 

    Can you clear your browser's cache, and also try an incognito mode, and let me know if you notice the same behavior there? 

    If you could also send me a screenshot of the error message you get when this happens, I'd appreciate the visual.

    Keep me posted!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi tungstentalker, just checking to see if you saw our last reply. 
    If you still need any help, feel free to reach out to us with the information we requested.
    If your issue has been solved, let us know what worked for you!

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