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tungstentalker's avatar
tungstentalker
Helpful | Level 6
5 months ago
Solved

I'm getting a "Can’t save the changes" error when editing/trimming video files on www.dropbox.com.

For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last wee...
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  • tungstentalker's avatar
    tungstentalker
    5 months ago

    Hi, thanks for your reply and apologies for the delay.

    The issue has now been sorted. I haven't done anything differently per se, but it's now working just fine. Perhaps a minor week-long glitch in the system!

tungstentalker's avatar
tungstentalker
Helpful | Level 6
5 months ago

Hi, thanks for your reply. I can confirm that all of the above specifications have been met. I have never had an issue before with any of my video files, then in the last week it appears that the issue has started.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey tungstentalker​, thanks for posting here! 

You mentioned that you've tried to replicate the issue on different devices. I was wondering if you've tried a different browser too. 

Can you clear your browser's cache, and also try an incognito mode, and let me know if you notice the same behavior there? 

If you could also send me a screenshot of the error message you get when this happens, I'd appreciate the visual.

Keep me posted!

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