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deanv's avatar
deanv
New member | Level 2
2 months ago

I'm missing information from a file and it's not in the version history - can I get it back?

Hi, Please can someone help?   I'm missing 4 months of information in one of my excel files. Information from June 2025 to 6 October 2025 …… I need to restore all the information up unti...
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Microsoft Office
deanv's avatar
deanv
New member | Level 2
2 months ago

Hi Hannah, we normally edit it through the local dropbox folder .... But its never an offline folder, all our folders stay online. And we do the same with all our other excel files. It's so weird this file has done this and it's our most important file.

Ive tried everything ..... Excel version history, dropbox online version history. Searching all devices and conflicting files ? I can find anything 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey deanv, hope you don’t mind if I hop in here.

I found in our system that you’ve also contacted our support team about this and they're already looking into your case. 

Since they have account visibility on their end, I suggest continuing with them directly via email; they’ll be able to further assist and let you know what else can be done. I’ve also left them an internal note for you, so that they know you’ve reached out to us on the forum.

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