I'm trying to restore files, but it says I don't have enough space.

Hi there Mom2Chaos​, and welcome to the Dropbox Community 👋

Thanks for coming back to share your update, it’s always appreciated, and it really helps others who might run into the same issue with storage and file restoration.

By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox to manage and restore files, I’d be interested to know... what’s your favourite Dropbox feature? Whether it’s something you use often or a small feature that makes a difference, I’m always curious what stands out for people.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)

Thanks for the update on this and please let us know if anything else comes up in the future Mom2Chaos. 

Cheers!

Hello -

Thank you for the followup. I think the advice gotten from this forum helped. I'm still having issues with the recovery software, but I understand how to get the files to Dropbox better now.

Thank you!

I do not have space on my hard drive. That may be part of the problem? I was able to transfer some files to dropbox (as space allowed). However, per some other advice, I got a different hard drive with more space, and am attempting to transfer the data to that hard drive, and then, again, as advised, will move them to dropbox and remove them locally.

Hey Mom2Chaos! I hope you're doing well.

Just following up to check if you had a chance to review our last message.
If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.