Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Incorrect Timestamp shown to uploaded files
I noticed yesterday that the timestamp on my uploaded and edited files are anywhere between 6 and 9 hours earlier. My Time zone settings are set correctly.
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
78 Replies
Replies have been turned off for this discussion
- I tried that too. I edited an existing file to see if the time shows correctly and did this several times since the problem started occurring but the time still shows 7 hours off.
- apraetor
Super User alumni
SusanR Ok, it sounds like your best bet is to use the steps Frank posted, and open a support ticket so someone can take a look at what's going on from the server side of things. Don't forget to post the ticket # in this thread so he can take a look at the screenshots you submit. Thanks!
- Jane
Dropbox Staff
For me, time stamps are a few hours behind on Word docs, at least when platform = Windows 7 and application = MS Word 365. (I haven't noticed yet whether it happens for Word docs when working on Mac OS X El Capitan.) FWIW, the time stamp is wrong on Dropbox.com, but not when I check the same doc on my Mac's Dropbox application, the time stamp is correct.
- apraetor
Brownd Have you checked your timezone at https://www.dropbox.com/account?
- Frank_S
Hey all,
To follow up on this one, we were able to reproduce problems late last week where files uploaded to Dropbox via the website have the wrong modified date/time. This doesn't appear to be affecting files uploaded via our desktop application, only the website. Our engineering team are currently working on a fix to this issue, and I'll loop back here once the fix is out.
Thanks for reporting this, and apologies for the inconvenience caused!
Frank
Using DropBox on Win 10, from Melbourne, Aust (GMT + 11) via Firefox - system settings in OS are correct, but files in DropBox have save times 11hours in future? I've also tried resetting Time Zone options in Settings, no difference.
- Frank_S
Hi all,
The issue of incorrect modified dates showing on files uploaded via our website should now be fixed for all users. If anyone is still seeing files showing an incorrect modified time versus the timezone setting on their account please let me know!
Regards,
Frank
My time stamps are now closer to accurate: instead of being 4 hours behind, they are now 1 hour ahead (e.g., doc saved at 5:30pm is stamped 6:30pm).
The problem seems to be my 'automatic time zone' setting is GMT -4:00, but I'm on the US east coast, which is GMT -5:00. (I could turn off automatic time zone and set it for GMT-5:00, but then I'd have to remember to change it when I travel. I see no way to correct the automatic-zone setting.)
- Thanks.
