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vevenjuanir's avatar
vevenjuanir
Explorer | Level 3
3 years ago

Lost File Folder

Hi, I lost my files in Dropbox. I was just doing some antivirus cleanup and when I checked my dropbox there was an error occur so I tried to uninstall and install again the app, when it wqs done i...
Delete
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey vevenjuanir, sorry to hear about your missing files.

 

Can you have a look at your events page and let me know if you see any signs of them there?

 

This is the place where all  uploads, edits, and deletions are normally logged so it's a good starting place.

 

Let me know of any updates!

  • vevenjuanir's avatar
    vevenjuanir
    Explorer | Level 3
    3 years ago
    Hi,
    There is no sign. Pls I need your help.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey vevenjuanir, sorry to jump in, but if you go to this page, do you see your files?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      vevenjuanir wrote:
      There is no sign.

      Are you sure you're signed in to the correct account? If the Events page is empty it would usually indicate that you're signed in to a new, empty account which has no activity. Make sure you signed in using the same email address that you were signed in with before you reinstalled.

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