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Forum Discussion
Mac OSX file / folder sizes vs web file / folder sizes
The filesizes and folder sizes do not match between the web interface and the Finder. This makes it super tough to ensure that all files and folders are in sync... My use case is I have previously st...
Hi Lusil,
Thank you, that's helpful for looking at individual folders.
In my situation, I might have folders a dozen levels deep, so this doesn't work well. That's why a true file size that matches the Mac Finder and includes subfolders, and a true item count that also includes subfolders is necessary.
Lusil
Dropbox Staff
Dropbox StaffThanks for sharing your thoughts on this, Stuart_.
I understand that this isn't the ideal workaround for you but I'd be more than happy to pass your comments along to the team for future review.
Let me know if you have any follow up questions!
Hi Lusil,
Please raise this issue on your end, this should be considered basic functionality.
The "workaround" you propose does not address file size differences between the Dropbox web interface and the Mac Finder. Can you address that serious problem please? A simple count in a single folder isn't useful for validation.
I have recently discovered that synchronizing a folder, then removing it from synchronization, then later adding it back to synchronization duplicates SOME folders and items into a new "conflicts" folder, without identifying the conflicts. What a mess! If I have to use rsync to sort this out, I will skip Dropbox and use rsync.net or similar providers for my needs in the future.
Individual file sizes and folder file sizes should match the Finder. This should be simple to validate. Especially with a slow internet connection and large numbers of files, downloading a new copy of everything into a new folder wastes space, bandwidth, and my time. Stating there are "conflicts" without identifying them -- and ideally providing some dialog to resolve them -- is useless.
Thank you.
I bumped this to chat support just now (referencing this post) after not receiving a response addressing the folder & file size mismatch issue. They do not know why these file sizes don't match. They will escalate and get back with me via email. I will update the thread when I know more.
- Lusil
Hey there Stuart_,
Apologies for missing your post!
If you're seeing a difference in files on the website and in your Dropbox folder, first ensure that you're running the latest version of the desktop app (81.4.195) and check that it's syncing status is up to date
Nonetheless, I was able to locate your support request and have made sure to pass your comments along to the member of my team reviewing this matter for you.
As soon as they have more info, they'll get back to you via email.
Thanks in advance for your patience and cooperation!
