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Forum Discussion
Mac OSX file / folder sizes vs web file / folder sizes
The filesizes and folder sizes do not match between the web interface and the Finder. This makes it super tough to ensure that all files and folders are in sync... My use case is I have previously st...
Hi Lusil,
Please raise this issue on your end, this should be considered basic functionality.
The "workaround" you propose does not address file size differences between the Dropbox web interface and the Mac Finder. Can you address that serious problem please? A simple count in a single folder isn't useful for validation.
I have recently discovered that synchronizing a folder, then removing it from synchronization, then later adding it back to synchronization duplicates SOME folders and items into a new "conflicts" folder, without identifying the conflicts. What a mess! If I have to use rsync to sort this out, I will skip Dropbox and use rsync.net or similar providers for my needs in the future.
Individual file sizes and folder file sizes should match the Finder. This should be simple to validate. Especially with a slow internet connection and large numbers of files, downloading a new copy of everything into a new folder wastes space, bandwidth, and my time. Stating there are "conflicts" without identifying them -- and ideally providing some dialog to resolve them -- is useless.
Thank you.
I bumped this to chat support just now (referencing this post) after not receiving a response addressing the folder & file size mismatch issue. They do not know why these file sizes don't match. They will escalate and get back with me via email. I will update the thread when I know more.
- Lusil
Dropbox Staff
Hey there Stuart_,
Apologies for missing your post!
If you're seeing a difference in files on the website and in your Dropbox folder, first ensure that you're running the latest version of the desktop app (81.4.195) and check that it's syncing status is up to date
Nonetheless, I was able to locate your support request and have made sure to pass your comments along to the member of my team reviewing this matter for you.
As soon as they have more info, they'll get back to you via email.
Thanks in advance for your patience and cooperation!
I said I would get back... support replied to part of this and wanted to explain the difference in base 2 vs base 10 storage... which has absolutely nothing to do with this issue.
Dropbox creates and is responsible for their web software as well as their Mac app software. Instead of asking me to do a math problem every time I need to look at a file or folder, they should either have an option or make default to display values that correspond to the Mac values shown in the Finder. It is unreasonable to do otherwise.
I opened an account with another provider, downloaded everything and re-synchronized, and got a refund from Dropbox. Fortunately it had just renewed.
Oh yeah -- bit rot -- there were many issues downloading the ZIP files, I had to retry at least 5 or 6 of them. Some individual files would immediately fail and not download (got a generic error). I found these when I couldn't download their folders (starts and gets a generic error). No error details, no way to troubleshoot without involving support. Fortunately I also had these files on my NAS. Who knows what other corruption I will encounter? It's not like I can validate file counts or file / folder sizes using Dropbox... what a disappointment!
Stuart which provide did you go with? The current symlink debacal is forcing me to move my accounts as well. I'm also fully OS-X and using DropBox to sync accross four computers.
