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Forum Discussion
Many of my files are missing, the folders are empty.
I recently started to notice that my files are missing. All of my original folders are there but all of them are empty. I've looked in my deleted files and they aren't there. I have been trying to contact someone for help and even change my plan for more support but no luck at all. Does anyone know what to do to fix this issue?
15 Replies
- Dell_Dropbox
Community Manager
Yen Duong hey there, just following up to see if you still need help with this. If so, can you please provide the info requested by Hannah?
- Hannah
Dropbox Community Moderator
Hey Yen Duong, sorry to see that your shared folder is missing.
You mentioned an admin, are you a member of a Dropbox team? And is the folder in question a team folder or just a normal shared folder?
Can you check your events page to see if you can find any related events?
Dear Jay,
I have the same problem. It't shared folder. I had 5 folders yesterday. But now, I only have 2 folders, one of which is empty. I asked my co-workers (admin), they did nothing.
- Dell_Dropbox
Hey ltpace610 just circling back to make sure you're good. Once your files have been gone for 30 days it will be a little more difficult to recover them if they have been deleted. Let us know if you still need assistance.
- Jay
Hi ltpace610, thanks for bringing this to our attention.
Just for clarification, are these private folders on your Dropbox account, or shared folders?
Do you see any recent events related to the files or folders in question?
This will help me to assist further!
