Many of my files are missing, the folders are empty

Hi ltpace610, thanks for bringing this to our attention.

Just for clarification, are these private folders on your Dropbox account, or shared folders?

Do you see any recent events related to the files or folders in question?

This will help me to assist further!

Hey ltpace610​ just circling back to make sure you're good. Once your files have been gone for 30 days it will be a little more difficult to recover them if they have been deleted. Let us know if you still need assistance.

Dear Jay,

I have the same problem. It't shared folder. I had 5 folders yesterday. But now, I only have 2 folders, one of which is empty. I asked my co-workers (admin), they did nothing.

Hey Yen Duong, sorry to see that your shared folder is missing.

You mentioned an admin, are you a member of a Dropbox team? And is the folder in question a team folder or just a normal shared folder?

Can you check your events page to see if you can find any related events?

Yen Duong​ hey there, just following up to see if you still need help with this. If so, can you please provide the info requested by Hannah?

Hi Jay​,

These were private, unshared files and folders. There's nothing in my recent events or deleted files. It's as if the files just disappeared from the folders. They weren't deleted by myself. What's further odd about this is that all of the folders and sub-folders are still listed. There's no way that I  would have taken the time to delete hundreds of files one by one and leave all the folders vs deleting the entire folder. These were older files that I didn't view or open daily like the deed to my home.

Can you please help me find them?

Thank you in adavance

Hi ltpace610, just to be certain, the events page is completely empty, meaning that you have no files added, edited, or deleted within the last 30 days visible, is that correct?

Are you certain that you're logged into the correct Dropbox account, and that the files aren't in similarly named folders on another account?

Hi ltpace610, just checking to see if you saw our last reply. 
If you still need any help, feel free to reach out to us with the information we requested.
If your issue has been solved, let us know what worked for you!

Hi Jay

I'm certain I'm in the correct account as I only have one Dropbox account.

Hi Jay​ ,

My issue still goes unresolved. I've followed up with an answer to your previous request. Why would Dropbox delete customers files? Again this wasn't something I did in error. Going into each file folder and sub folder deleting hundreds of documents would extremely time consuming and pretty insane. An error on my part would have resulted in the folders themselves being deleted along with the files contained inside them.