Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Leon He's avatar
Leon He
Explorer | Level 3
3 years ago

Missing file

After sharing the directory with team members, all the files disappeared. There is no information available in the "Deleted" page, and there are no records in the activity and events pages either. I have searched on both the PC and mobile applications, but I couldn't find the missing files anywhere.

8 Replies

  • Leon He's avatar
    Leon He
    Explorer | Level 3
    3 years ago
    I am the administrator of the folder.
    I don't see any information on this page
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If it isnt on that page its almost certain the share has been removed. 

     

    Can you ask somebody else in it if they can look for it? 

  • Leon He's avatar
    Leon He
    Explorer | Level 3
    3 years ago
    What I mean is that after initiating sharing, the entire source folder and all source files disappear
  • tomasewski's avatar
    tomasewski
    Helpful | Level 6
    3 years ago

    Perhaps one of the members of the shared directory uses a MacBook and has updated MacOS?

  • Leon He's avatar
    Leon He
    Explorer | Level 3
    3 years ago
    No, when I enable sharing, the source files and source files disappear one by one. It may be that I have too many files and folders, but it has been seven or eight hours now and I still haven't recovered them

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!