missing folders from a shared folder

tomasewski

Hi all! Data has disappeared from the shared directory...... Part of the shared directory and sub directory disappeared. The missing directories are not even in the deleted folders (trash). This applies to files directly on the disk, but also to files visible via the web.

Thank you for advise.

tomasewski

I finally accepted this solution. I re-uploaded the missing files to the shared directory. I was able to get them from a TimeMachine (MacBook) backup in an older version.

Thank you for all for cooperations and advise.

View solution in original post

Mark

What is www.dropbox.com/events showing?

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tomasewski

only a few files (on the order of drives) were shown to have been deleted. For 99% there is no record of erasure.

Mark

Is the folder that is missing a shared folder or a subfolder of a share?

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tomasewski

a subfolder of a share

tomasewski

Maybe the MacBook update had an effect? Sonoma 14.0 . File indexing took a long time. A cloud icon appeared on the shared directories at that time.

Walter

Hey @tomasewski, sorry to jump in here, but can you clarify if you're able to find any sign of this subfolder in your events page?

Did any member of the shared folder move or delete the subfolder in question?

If you're looking at your computer, have you made sure that the desktop app is up to date in your menu bar/system tray and not still syncing?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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tomasewski

I can not you find any sign of this subfolder in events page

Any member of the shared folder don't move or delete the subfolder. We are two members of a shared directory. The shared data is also missing from the colleague.

The desktop app is up to date in menu bar/system tray and syncing is to end. In the desktop app's sync history, I can see that only about 9 individual files have been deleted.

Walter

Is it possible that it was renamed or never uploaded to Dropbox to begin with then @tomasewski ?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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tomasewski

This is not possible ( . We have shared the folder for several years.

missing folders from a shared folder

missing folders from a shared folder

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