Most of my files are missing from Dropbox. I can only see the more recent ones.

Hey YVR 25, thanks for the ticket number and additional info.

From what I can see, that particular ticket was closed, however, I do see that you're already in contact with a member of our social media team and they've opened another ticket for you.

So, to avoid having multiple posts and tickets for the same issue which would only lead to confusion, I would suggest continuing with our colleague on that new ticket, to get a faster resolution.

I offered to pay for an account, instead of Basic, for efficient service, but was advised just to wait since the ticket was reactivated.  I'm a bit panic'd as it is tax time.

Hi Walter,

It is 24226958.  The account with the issue is different than this one (as I see I posed this question from my original account).  Sorry for the confusion.  The email on the account affiliated with this ticket is also with my name and the email ends in g m a i l .  
I can send a message on that account to make things more straight forward, but don't want to double-dip with communications, so please advise.

Hey Sandra YVR - sorry to hear about this. 

Since you're already in contact with our support team, could you share your ticket ID so that we can look it up in our system as well?

As for your support options, you can have a look here.

While we're at it, please let me know if you have any additional questions.

This happened to me last autumn.  I had no correspondence regarding their impending deletion. I am the only person affiliated with my account and it was my entire year of tax data & expenses etc saved.  There are/were no 'events' and I've cleared my cache/cookies and reinstalled the app on a new device.  I've been out of country and have the team looking at it again now.  

Would it help if you (and I...). purchased a higher level of membership for expedited support?

While I wait for a response, I am peeking around here for possible solutions others have found.

And nothing shows on there at all? 

How long ago did you last use the account?

Thanks tried that

Nanavirginnia wrote:

Recently I was looking for a file and discovered all my files have disappeared except a few created very recently.

Check your Events page and your Deleted Files.