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My account was deleted, even though it hasn't been inactive for more than a year.
My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am trying to log in with my email id it shows create an account and I am created with the same email. but my files are lost. Please let me how to restore it. I have also shared a Screenshot of the last login email.
Hi nitinsirsat, thanks for bringing this to our attention.
If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.
Given that you're able to create a new account with the same email, this means that the previous account is no longer available.
I'm sorry I can't be more helpful on this matter.
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Dear Mark,
What will be next? I am sure that I logged in before 1 year.
- Mark
Super User II
nitinsirsat wrote:
Dear Mark,
What will be next? I am sure that I logged in before 1 year.
If an account has been deleted for inactivity it hasnt been accessed in a year - or accessed after Dropbox sent the multiple emails (over 3 months) saying it would be deleted.
In that case the data isnt recoverable.
If you log in again using the same details and the account is empty the data is lost.
