Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nat_b1's avatar
nat_b1
Explorer | Level 3
5 months ago
Solved

My Dropbox account went over-quota, while syncing, and my folders are now empty.

Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders l...
File access
Storage space
sync
  • Jay's avatar
    Jay
    5 months ago

    If the account was over quota, then it means that any new files, or edits to files, wouldn't sync these changes to the Dropbox site, meaning that there would be no history for Dropbox to recover the files from.

    Since there doesn't appear to be any history in the system, likewise there wouldn't be any history for our team to recover files on our end.

  • nat_b1's avatar
    nat_b1
    Explorer | Level 3
    5 months ago

    No :-(

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 months ago

      Hey Natali, can you clarify how you uploaded your files/folders to Dropbox exactly? Did you drop them in the local Dropbox folder of the desktop app? Or did you add them directly via www.dropbox.com? 

      If you go to your Events page here, can you see more details on what may have happened perhaps?

      Finally, can you still see your files in their original location, the one they were saved in before uploading them to your Dropbox account?

      • nat_b1's avatar
        nat_b1
        Explorer | Level 3
        5 months ago

        I added the files locally, and I saw them appear on Dropbox.com. I can see all the folders and many of the files I uploaded, but some folders are now showing up as empty.

        I see the events: "You added the folder Pics from Redis", "You added buyme and 3 more folders".
        but as I said most of them are empty now.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!