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nat_b1's avatar
nat_b1
Explorer | Level 3
5 months ago
Solved

My Dropbox account went over-quota, while syncing, and my folders are now empty.

Hi, I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files — the folders l...
File access
Storage space
sync
  • Jay's avatar
    Jay
    5 months ago

    If the account was over quota, then it means that any new files, or edits to files, wouldn't sync these changes to the Dropbox site, meaning that there would be no history for Dropbox to recover the files from.

    Since there doesn't appear to be any history in the system, likewise there wouldn't be any history for our team to recover files on our end.

nat_b1's avatar
nat_b1
Explorer | Level 3
5 months ago

I had to return my work computer, so I backed up my personal files to Dropbox. After that, I signed out and deleted the Dropbox app from the computer. Then the computer was formatted. If the Dropbox folder was deleted along with the files in it, I would have expected everything to be removed from my Dropbox account. But I still see some files there, and while most of the folders remain, they’re empty.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 months ago
nat_b1 wrote:

If the Dropbox folder was deleted along with the files in it, I would have expected everything to be removed from my Dropbox account

That would only happen if the folder was actively deleted while logged in and the software was running. If it was simply handed device in and formatted as Dropbox isnt running it wouldnt delete them - as Dropbox doesnt even know its been deleted. 

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