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My Dropbox Paper files have disappeared, but there are still placeholder links in the Paper app.
Hi,
I have Dropbox paper files from way back, before the migration a year ago. Therefore, for the past year(s), I had a Migrated Paper Files folder in my Dropbox.
My files disappeared, all ex...
Thanks for posting here, petarjercic! Let’s have a look into this.
To clarify, you can no longer find your Paper docs when visiting www.dropbox.com. Is this correct? If yes, did you also try using the search bar on the Dropbox website and you got no results?
Can you send me a screenshot of the placeholders you see on your Dropbox Paper mobile app instead, and of the error you receive if you try to open them?
Finally, have you already had a look at your Deleted files and Events pages?
Let me know what you find.
My definitely definite feature that I love about Dropbox Paper is its ability to successfully sync across devices, and to recover from sync issues when they occur (and they do). Another aspect that I love is the fact that every paper note is a physical file on the disk, which can be manually handled.
Theresa
Community Manager
Community ManagerHi petarjercic and thank you so much for sharing this. I absolutely love to hear it! 🙌
It’s great to know how much you value Dropbox Paper’s ability to sync reliably across devices (and bounce back from issues when they happen). And yes, having each Paper doc as a physical file is such a handy feature for more manual workflows. It’s always so interesting to hear how people are using Dropbox in ways that really work for them.
Thanks for being a valued part of the Dropbox Community 🤗 we’re lucky to have you here! 💙
T 😺 (Dropbox Community Manager)
