Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
anonymous
5 years agomy files disappeared.
I installed the dropbox on my MAC and it automatically uploaded some files.
However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
APSN
2 years agoExplorer | Level 3
I have no idea which "Board" I should put this on, but all of our files and other things have disappeared from Dropbox. There are about 3 files left. Is there anything we can do. This is important stuff because we run support groups and we are funded by the government. Obviously we need accurate records, which we have, or thought we did. We have been using Dropbox for 6 years. We did have a hiccup a couple of years ago, which we managed to sort out eventually. This is really beyond stressful. Thank you for any help that you can give us.
Hannah
Dropbox Community Moderator
2 years agoSorry to hear about your files missing, APSN.
Have you checked your deleted files page and your events page, to see if you can locate them there?
- APSN2 years agoExplorer | Level 3
Thank you Hannah. Yes, I have checked those with no luck.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!