I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? I already looked at the list of deleted files and there is nothing. I did it on Tuesday, the 26th, and on the 27th, I was no longer. I already did the backward process but the file just disappeared. I don't know what else to do! when i try to open the file in Word, it appears that it is in the dropbox in the following path: users / paulobarros / dropbox / mymac / desktop / filename but when I open the drop, there is nothing. HELP PLEASE!!!

I checked in July and august. It seems to have happened when my computer crashed but my drop box files should have been saved in my account. They are not in deleted files. There’s nothing anywhere. And I’m getting charged for additional storage for the files that are no longer there

That’s how I felt. Ans they won’t. I spoke to highest level support. Same excuse telling me I deleted my box. Hahahaha. They are clowns. They are crooks. 15 plus years of lost data. Cuz I earned it when they opened up I sent so many ppl I got 25GB free. Only bothered them that I never upgraded. So they simply wiped out my account and acted real stupid and dumb like they have no clue what’s happening.I got my own cloud drive now.

Like&& 2rerik I entirely feel both of you; am (as you both) frustrated as hell with DB. Have been here since (well very close to) their beginings.I also am not able to contact someone in DB other way than through community. @like wrote:In my opinion Dropbox is doing this on purpose.Sure they do.They even screwed message editor here, not resizeable, editing longer message is nightmare, quoting is **bleep**ed up,

I’m sure there is a trend. Ppl just don’t post it.A 15+ year account. Wiped out. Doesn’t just happen.They are plain crooks. Hope more ppl report to it and their stock drops to the ground.The ones that helped them from start become who they became. Then they cut our hands off by killing our accounts and acting like they have no clue.Tells me enough about this this horrible company.Disgusting.

How wonder how long before they end up deleting this string to keep their track clean

my files disappeared. | The Dropbox Community

99 Replies

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Iike
Helpful | Level 5
2 years ago
You guys are full of it. They denied all I said. I had emails dating 15 years ago from my Dropbox they could care less to review. All they said is my account was deleted my me or my admin. I had no admin. It was a private account.

DB is full of it !!!
2rerik
Explorer | Level 4
2 years ago
Can you be a little more specific with which team you are talking about?
Please do send me an email so we can investigate further.. I believe theres alleredy a ticket open (#23424042) but still waiting for a solution.
Nancy
Dropbox Community Moderator
2 years ago
Thanks for the ticket number, 2rerik! I was able to locate it in our system and I can see one of our specialists is already working on your case. I’ve also left them an internal note, so they should get back to you as soon as possible.
2rerik
Explorer | Level 4
2 years ago
Great that the matter is looked at by a specialist! But how are you gonna defend that this can happen with an account? How can a user feel confident in using your service when the account simply disappears overnight? It's madness..

Waiting anxiously to get a solution from your specialist.........
pixiupl
Helpful | Level 7
2 years ago
Iike
you wrote "You guys are full of it."

Can you please explain what you have on your mind? What do you mean by "it"? Dropbox is full of what? Many thanks.
2rerik
Explorer | Level 4
2 years ago
Looks like it is exactly as you have explained. Just a lot of weird suggestions from support, absolutely no solution to the problem. This is absolutely incredible..
Iike
Helpful | Level 5
2 years ago
Oh yah. You’ll hear same thing over and over. Then they will send it to TOP SUPPORT and they will say exact same thing.

They are crooks. I saw a huge class action lawsuit coming.
LennyH
Explorer | Level 4
2 years ago
I recently lost all my files back to 7/2023. I use dropbox on a daily basis. I've changed computers, I've logged out and back in again. Any suggestions?
Hannah
Dropbox Community Moderator
2 years ago
Sorry to hear about this, LennyH.

When you say you lost your files, do you mean that they were deleted, or are you just not able to see them in your account?

Are you sure you're logged in to the correct account?

And what do you see in your deleted files and events pages?

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my files disappeared.

99 Replies

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