My latest version of file is lost

Hi kiranbatta, and thanks for posting on the Community. 

Can you please send me a few more details on this? Were you editing the file when, all of sudden, it reverted back to an older version? Or everything seemed fine the last time you accessed your Dropbox account, and then you saw this the next time you signed back in to Dropbox?

Let me know when you have more updates.

Thank you Nancy!

I was editing the file yesterday and everything seemed fine. I am sure I have saved the file as I was working on it for longer than 4 hours.

This morning when I opened the file, it somehow reverted back to an earlier version (5/06/2023).

I can check the activity on Dropbox, which shows that I viewed this file yesterday.

Please let me know if I need to provide any more details.

Kiran

Hi kiranbatta, were you editing the file on the Dropbox site, mobile app, or on your computer?

Was the Dropbox desktop application running and syncing at the time? Are you certain the file was in the Dropbox folder?

Thanks Jay!

The file is definitely on DropBox folder. I am not sure if the DropBox application was syncing or not but I didn't have any issues with the internet.

BW

Kiran

Hey kiranbatta, is it possible that the file is accidentally saved under a different name? 

Also, what type of file are we talking about? 

If you access your events page here, do you see any additions on said file while you were working on it? 

Hi

many thanks!

 Is it possible that the file is accidentally saved under a different name?....No I checked it thoroughly.

If you access your events page here, do you see any additions on said file while you were working on it?  No, it doesn't say I have worked on it on 12/06 when in fact I spent a lot of time working.

It's a Microsoft Word file and I wasn't editing it online.

Many thanks,

Kiran

Hi again, Kiran!

Can you let me know what’s the syncing status and app version of your desktop app?