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Forum Discussion
Mysterious mass deletions after moving to a new computer
Device
Mac Air 13" M5
Operating System/Browser (if using the web)
Tahoe 26.3
Dropbox App Version (if using the app)
244.4.6580
Question or Issue
Heavily use Dropbox for my business and love the application, however I just transitioned to new computer and when moved over Dropbox has been auto generating an enormous (tens of thousands...enough for Dropbox to send me emails wondering if something is wrong) number of files in the delete folder. These files have unusual names, none of which I have generated or used. They include names such as: Album-prepare-marker.plj, journalAttr.101616, .dat.nosync2FO.JZcDX8, and a lot similar to eat_jounalAttr_BCE8333B1-A91E-4B9D-97B6-65618...E9_6289556_95721.processed, an entire folder with: file cache.DAE6E2DC-BE92-42E1-A959-1A562426A8D9
There are a lot of others, these are just a few.
Can someone recommend how this can be addressed? It is clogging up my Dropbox, showing up in recent activity, and driving notifications to my email for things I haven't done.
Appreciate the support. Mike
4 Replies
No we haven't. Let us do that and see if it makes a difference and then circle back to you with results. Thank you very much.
- Walter
Dropbox Community Moderator
Have you tried signing out of your account through the app's preferences and then back in and rebooting your computer since you first noticed this MikeK13?
Thank you for the response. I am attaching screen shots of both the menu bar (when I click on it) and the events page section with the mysterious file names (obviously there is more than what is shown). Note that the one sync error you see in the menu bar pull down is for one file/folder. We deleted it both from Dropbox online (cloud) and the computer but it continues to show as a sync error. That said, all other file sync'ing seems to work fine. Please let us know what the resolution of this is. MUCH appreciated.
- Walter
Hey MikeK13 - thanks for bringing this to our attention.
Can you please send us a screenshot of the Dropbox desktop app's exact status as shown in your menu bar?
Also, are those deletions logged normally in your events page?
Let me know more and we'll take it from there.
