Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
t4ngml
3 years agoHelpful | Level 7
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed.
While I used to access my folder through:
C:/User/{username}/Dropbox (COMPANY NAME)/, I can now find them at:
C:/User/{username}/{COMPANY NAME} Dropbox/MyFirstName LASTNAME/
Now, both structures seem to remain while the first one is now a hidden shortcut (although I can't seem to see where it links to).
So that I don't really know where my files actually are.
Is this change documented anywhere?
Thanks
After a couple of days, I realized this happened to all of this Dropbox Business users across the company, Mac and Windows, and that it messes up with backup strategies.
I didn't find anything about this new structure in DropBox's changelog.
156 Replies
Replies have been turned off for this discussion
- Eastsite3 years agoHelpful | Level 6
Why do you change the top folder name of Dropbox in my case from e.g.
"C:\AB\Dropbox (MUSTER)" to
"C:\AB\MUSTER Dropbox" and
How can I change the name back to "Dropbox (MUSTER)"?This is a disaster. All links and connections, established in the past, are now broken.
Why not give users the option to decide whether they want to have the new name (made up by dropbox) or keep the old name?
- Rich3 years ago
Super User II
ggladsjo wrote:
It seems this update was more extensive than I originally anticipated, so I'm trying to find out more information regarding changes to file organization.
The update to the newer Dropbox Business did indeed change the location for your folders. The following help article describes it, but the short version is that your team folders were moved into the new team space, and other content (including shared folders) would have moved to the personal folder of the team member. These changes are permanent. If you were using links within your files, you'll likely need to update them to point to the new paths.
- ggladsjo3 years agoNew member | Level 2
The Haines, Juneau, Ketchikan folders are empty duplicates of subfolders within the Projects team folder.
- Mark3 years ago
Super User II
- ggladsjo3 years agoNew member | Level 2
Thanks for the link, but it doesn't appear anyone in the organization has made changes in the last 24 hours that would result in file reorganization.
I just noticed I'm seeing a difference in some of the folders - rather than having the two building icon on team folders, they have a clock and appear to be empty. I'm not sure what the clock represents, as I've never seen it before and it isn't listed here; https://help.dropbox.com/files-folders/sort-preview/file-folder-symbol-icon
Thanks again for the quick response.
- Mark3 years ago
Super User II
Dropbox updates only literally update the software they dont move things around in your account.
Have a look at www.dropbox.com/events to see who/what moved them. If you click on one of the files and 'Restore Previous Versions' it will show you more info about who/what did it.
- ggladsjo3 years agoNew member | Level 2
Hello Dropbox for Business users,
Did the August 5th automated system update move or change the organization of your file folders? I'm now seeing folders in the main company folder that were previously subfolders, and some main folders which have become subfolders under my user folder. Trying to figure out if this is a permanent change, or just temporary while files are being updated/synced. We are an A/E firm using AutoCAD extensively, and I'm concerned the update may have change file paths/locations, which in turn will mess up the file paths for our AutoCAD files.
It seems this update was more extensive than I originally anticipated, so I'm trying to find out more information regarding changes to file organization.
Thanks! - jeff66773 years agoNew member | Level 2
This folder structure has crippled my company this week and has create chaos and confusion. Your rollout of this new 'feature' has been a disaster.
- Jay3 years ago
Dropbox Community Moderator
Hi LZiegler1, MrColJ, thanks for bringing this to our attention.
It sounds like your Dropbox Business team has recently upgraded to the new team space.
Your team admin would've received an email about this change and how to prepare the team for the upgrade.
You can read more about the team space in this article on the new structure for the team.
If you need any further assistance, please let me know!
- MrColJ3 years agoHelpful | Level 5
I just spent time with Customer Service chat. It's a feature, not a bug! It only applies to Dropbox for Business customers, and yes, will mean your computer will re-download everything.
Upcoming Business Team Changes
As you can see from the link above, we are told to be excited about it (but without any actual reasons.)
About Delete, Edit, and Organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!