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Forum Discussion

KatyT's avatar
KatyT
Helpful | Level 6
6 years ago
Solved

No Edit button on iPad

Hi, i’m unable to open and edit a Microsoft file from the Dropbox app on my iPad.  There is no paper and pen icon that others talk of.   Someone else posted similar but found that it was due to...
Dropbox Paper
Mobile
Organize
sort
Third Party Integrations
  • KatyT's avatar
    KatyT
    6 years ago

    Daphne  I know im going to sound like the worlds biggest fruit loop, but i’ve Just noticed an open button which has never been there before.  I had thought all my apps were updated but perhaps they weren’t.  It has just appeared! Anyway, it now works.  I am SO SORRY for having wasted your time.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi KatyT; thanks for joining our Community and sorry to hear you're having issues with editing Microsoft files through our mobile app on your iPad. 

 

Can you please let me know if the iPad's OS version and our mobile app's version as well are up to date, meaning that there are no pending updates to be applied? 

 

Thanks! 

  • KatyT's avatar
    KatyT
    Helpful | Level 6
    6 years ago
    Hi Walter,

    Thanks for the reply.

    The app is up to date but it’s running on iOS 12.4.8 because the iPad is old and won’t go any higher. Having said that, I’ve had this same issue for years, but only just getting round to sorting it now (the benefit of being unemployed is you get to tackle that list!)
    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for getting back to us here KatyT!

       

      When you tap on the file in the Dropbox mobile app, do you see a blue "Open" button towards the bottom of the view? If not, please send me a screenshot of what you do see there when you preview the file in Dropbox

       

      Also, do you have the most recent version of the Microsoft apps installed on your device too?

       

      Keep me posted!

      • KatyT's avatar
        KatyT
        Helpful | Level 6
        6 years ago

        Hi Daphne, Yes all apps are updated. No I don’t see an open button. I have tried to attach a screenshot of what I see and there is no open option. Thankyou so much for helping me with this, it’s frustrating! :)

         

         

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