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anndinkc's avatar
anndinkc
Explorer | Level 4
2 years ago
Solved

No longer able to open .txt files in Dropbox editor on Android phone app, asked to convert to Google

Starting this week, I am unable to open my .txt files with the Dropbox Editor on the Dropbox Android phone app. I am now being presented with the following message: Upload to View This file type ...
Android
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Error Messages
Mobile
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for giving that a go! Good thinking. 

     

    What I want you to try next is to clear the cache of your Dropbox app (via its settings), and also reinstall it on your device. 

     

    Are you seeing the same error after that?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey again, anndinkc! Due to security reasons, I can’t click on the link you’ve posted. You can upload your screenshot though by clicking on the small camera icon above your message box on the forum.

anndinkc's avatar
anndinkc
Explorer | Level 4
2 years ago

Nancy Thanks Nancy. looks like I had to switch to Desktop view to see that option (I'm on mobile)

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi anndinkc, are you certain that the text files are associated with the Dropbox text editor? 

     

    Could you check your default apps on Android for Dropbox?

    • anndinkc's avatar
      anndinkc
      Explorer | Level 4
      2 years ago

      Jay I don't have any default apps configured for .txt files

       

      Is the Dropbox editor part of the Dropbox app? or is that a separate install? I don't think it used to be separate and I don't see a separate editor in Google Play store

       

      Here are the Dropbox defaults

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Is there any chance that the text files you can’t open via Dropbox contain any non-Latin characters? I’m asking because this could also alter the unicode encoding of the file, and result in the Dropbox app being unable to open it.

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