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Old project team files outside of my control
Hello, I am having some sync issues and unable to update Dropbox until resolved. I see red x's by three old file folders for team projects for which I was provided access, but do not control. These folders are now locked. How do I remove myself from these folders?
After a long chat with Apple support, I was finally able to delete the folder causing this problem. I was using Time Machine to back up my Mac. Time Machine was set to backup my Dropbox files (I have no idea why I set it up that way). When I set Time Machine to not back up my Dropbox files, ran a backup so it was no longer there, I was able to delete the locked files from an outside sharer.
‘I don’t have paid for Apple Support. I did a chat through Facebook Messenger without them charging me. I’m relieved to have this over!
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Megan,
I've tried about every trick I've read about. The file that is not syncing is only showing up in the Dropbox App on the new computer. It doesn't show up on Dropbox.com and doesn't show up on Dropbox App on the old computer (where I deleted the file). Here's a screenshot that shows what I have done. I tried several different ways to get the spaces in the file name to stay together - single quotes, double quotes.
ArkBill
I did try those steps. version 165.4.4300
- Jay
Dropbox Community Moderator
Hi bcbroadband, since this is related to Terminal commands on Mac OS, I'd recommend reading up for the method on how to encompass an entire folderpath for the system to recognize with path you're trying to access.
I am sorry that I don't understand a word of this. The right approach might be for me to move all of my stuff to the Apple cloud.
I've tried every suggestion above and Dropbox seems to think it's an Apple problem that they designed an app that won't update on my mac. So, my takeaway from this is that I can't update the Dropbox app on my Mac, so I just have to live with the old app and the constant error messages? I expected more from Dropbox! Megan Is that the answer?
I have the same exact problem: I deleted the shared/restricted folder online, but it won't delete on my computer. Now I can't upgrade Dropbox because it perpetually trying to sync this folder and not being able to. I would hope that Dropbox would find a solution rather than sending Mac users to Terminal to learn and type code.
- Hannah
Hey NMR1, sorry to see you're having this issue.
Are you currently in a team account or an individual one?
And how did you delete the files online, can you describe the steps you followed, please?
Lastly, what's the sync status of the Dropbox app at the moment?
You can hover over the Dropbox icon to see this info.
Does not seem to be a solution.
- Hannah
Hey bcbroadband, after reading through your issue, it looks like the folders might be locked by a non-Dropbox application instead.
If a file is read-only or is locked by a non-Dropbox application, you can’t sync it to Dropbox.
You can check the folder info, to see if the folder is locked and you can take a look at this page, to see how you can unlock it.
The core issue is that I have read only access to these files within folders. They are locked but by someone else. How can I tell Dropbox on my MAC that I do not want this access anymore? These files are five years old or more.
