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steveschneider's avatar
steveschneider
Helpful | Level 6
3 years ago
Solved

Permanently deleting images in shared folder.

I have many years old folders in my shared folder list.  But under each folder it says that they are not in dropbox.  Ho can I permanently delete these folders?   Ar they counted against my limit...
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  • steveschneider's avatar
    steveschneider
    3 years ago

    I guess I did have another account.  Someone added me to their account.  I'm going to close that account.  Thanks for your info.

     

    Steve 

steveschneider's avatar
steveschneider
Helpful | Level 6
3 years ago

How do I delete these folders?  Why  is Dropbox telling me that my account is full? I have about 350 small files that I recently uploaded.  This does not come close to filling my account.  Where are the images that tells DB that my account is full?

 

Thx, Steve

 

 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

If it says 'Add to Dropbox' then it isnt in your account and is not using your quota. 

 

Any that are on your account would say 'remove from Dropbox'.

 

If it says you are over quota the files you have uploaded are too large (you can see more info at www.dropbox.com/account/plan) BUT also check you have not set up Backups at www.dropbox.com/backups

  • steveschneider's avatar
    steveschneider
    Helpful | Level 6
    3 years ago

    How can I delete them from my shared folder

    • steveschneider's avatar
      steveschneider
      Helpful | Level 6
      3 years ago

      I still can't seem to delete the folders from teh shared folders page.  I did what your page tells me I turned off ad block , ghostery and allowed popup but I did not get the the up arrow when I hovered over the folder.  What am I doing wrong.  I am trying to delete the folders taht are on the page that i previously attached.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi steveschneider, happy Monday! 

         

        Essentially, since the content isn't part of your Dropbox account, you can't remove it. You see it under your sharing tab, because someone invited you to be a part of it. 

         

        As for the account being full, can you send me a screenshot of your plan page, and what it reports? 

         

        Let me know more!

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