Forum Discussion

Digital_Di's avatar
Digital_Di
New member | Level 2
2 years ago

Problems deleting folders or files on my desktop after unlinking a device

Hello 🙂 I wonder if someone can help me? I have recently cancelled my Dropbox Pro plan and want to go back to my "free" plan.  However, I'm now, obviously over my allotted space by a significant a...
Delete
desktop
Mac
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Digital_Di wrote:

When I try and delete the files from Dropbox I get an error message about unlinking my device.

Can you provide a screenshot of the message? Be sure to mask any private information if there is any shown.

Digital_Di's avatar
Digital_Di
New member | Level 2
2 years ago

Here's the message I get. When I follow the instructions to unlink my computer, there's no computer to unlink but I keep getting this same message.

I've been getting messages and emails telling me I'm over my storage limit and the only option they give me is to upgrade.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Digital_Di, could you try reinstalling the Dropbox desktop application and see if you can disable the Dropbox Backup feature from within the app?

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