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tanin's avatar
tanin
Explorer | Level 4
9 months ago
Solved

Can't delete files from an unlinked PC for Dropbox Backup

Hello,

 

I have a backup of a PC I don't have access to anymore. When I try to delete files from it, I get a message saying that I have to unlink it under Setting -> Security.

 

I went to the settings and deleted this computer (and all others) and I still get this message.

When I got to https://www.dropbox.com/backup/all next this pc I see the status as unlinked, but still cannot delete.

 

What should I do in order to delete those files?

 

Thanks

Delete
desktop
Dropbox Backup
  • Jay's avatar
    Jay
    9 months ago

    Thanks for the update. It isn't possible to delete, add or edit specific files from the backup, since this is a one way sync from a computer to the site. 

     

    The only option you'll have is to delete the entire backup to free up the quota from your account.

8 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi tanin, thanks for bringing this to our attention.

     

    What options do you get when you click on the backup or ellipsis next to the backup on the site?

     

    This will help me to assist further!

  • tanin's avatar
    tanin
    Explorer | Level 4
    9 months ago

    Hey Jay

     

    Thanks for the fast reply.

    I get two options, Download and Delete.

     

    Note that I do not want to delete all the files from this backup, just some files.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for the update. It isn't possible to delete, add or edit specific files from the backup, since this is a one way sync from a computer to the site. 

     

    The only option you'll have is to delete the entire backup to free up the quota from your account.

  • tanin's avatar
    tanin
    Explorer | Level 4
    9 months ago

    Even though it is unlinked ?

    When I try to delete those files it tells me is possible, but I have to unlink first, weird.

     

    I can search for the computer to see if I can install dropbox to change this.

    Where in Windows can IP can for the PC name that dropbox uses ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Do the backups have computer names on them on the backup page? Could you attach a screenshot showing this?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    We're not able to view images from external sites. However, if you can see the computer name, then you can look at your machine to see which computer has the same name as your backup.

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