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Forum Discussion
Recent update of the desktop app not allowing me to see .clip thumbnails in File Explorer.
I use clip studio paint for work and I need to be able to see the thumbnails for the files to navigate them quickly.
By default windows allows me to do this and it has been that way for years, as well as when looking at them in the file explorer for the program.
Some big update went out for Dropbox recently, and how SPECIFICALLY in the dropbox folders I can no longer see my thumbnails.
They are not online-only. I have triple checked. They are simply not showing. When I paste them onto my desktop, lo and behold they show again. This is entirely on the fault of the recent Dropbox update and I don't know how to fix it. It has disrupted my workflow and has be looking into new backup options when I've been using Dropbox for almost 15 years.
Can someone please help?
34 Replies
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Thank you! I'm here to confirm the very latest update as of today didn't fix this issue.
- Megan
Dropbox Community Moderator
Hey all, thanks for reporting the issue!
I checked internally with our Team about it, and it seems that this is a known issue.
Our team is working towards a fix, and we'll let you know once it's implemented. In the meantime, make sure to keep your Dropbox app up-to-date with the latest version.
Thanks a bunch for your patience here!
My Dropbox version is 223.4.4909, and the syncing status shows "Your files are up to date."
So far, only the .clip files are affected, even though all files have green checkmarks.
Additionally, this issue only occurs with .clip files in the Dropbox folder. When I move the files and folders out of the Dropbox folder, their thumbnails display correctly. However, once I move them back into Dropbox and they finish syncing, the problem reappears.- Nancy
I understand. Can you clarify the current syncing status and app version of your Dropbox app?
Other than that, I assume that this is something that only affects the thumbnails of your .clip files and no other files in your Dropbox folder, correct? Are you also seeing green checkmarks next to those files?
Hello, thanks for the reply. I'm not entirely sure, as I wasn't paying close attention to the updates. However, the problem started more than a week ago, which matches the creation date of the post. Before that, everything was working just fine.
Hi, I have the exact same problem. This is the only post that touches on this issue so pardon me for jumping into the conversation. Has this problem been resolved?
- Jay
Hi Cream, thanks for the info. In order to look into this matter in more detail, please contact the support team directly for them to investigate further.
That reply was not to me, so I had no notification of it. Yes, I would like that, as the issue persists when the app is paused.
