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rickettsbw's avatar
rickettsbw
New member | Level 2
2 months ago
Solved

Recovery options on files that were deleted more than 30 days ago on the Basic plan

Hi,

This is a bit of a shot in the dark, but it seems to be my only option.

I recently discovered that my now ex-wife deleted some files from Dropbox.  Most of them I don't care about, but one thing she did delete was my Keepass password database.  This was done back in May.

Many of the accounts that I've been using lately I knew the passwords off the top of my head so I didn't need to access the database.  I tried to get to the database last week, and discovered she had deleted it.  Stupid me should have backed it up, but I can't do anything about that now.

At any rate, given that I'm on a Basic free account with the limitation that deleted files are not accessible after 30 days, is there any option for me here?  I'll gladly pay a reasonable fee for this.

Thank you

Delete
restore
  • Walter's avatar
    Walter
    2 months ago

    Hey rickettsbw - sorry to hear about this.

    I'm afraid there's nothing to be done from our side to help recover this file since it was deleted so long ago.

    I wish I had a better answer than this and please let me know if you have anything else to ask. 

    Thank you. 

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    I understand rickettsbw - I know it's not optimal, but at least you'll be able to restore the info and save it somewhere safe this time.

    See you around the Community and take care! 

  • rickettsbw's avatar
    rickettsbw
    New member | Level 2
    2 months ago

    I figured that would be the answer, but I "closed mouth don't get fed" and all that.  I can recover the information, it will just take time.   This time it will be backed up properly...

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey rickettsbw - sorry to hear about this.

    I'm afraid there's nothing to be done from our side to help recover this file since it was deleted so long ago.

    I wish I had a better answer than this and please let me know if you have anything else to ask. 

    Thank you. 

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