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Forum Discussion
dgallant
3 years agoHelpful | Level 6
Restoring backup drive to new hardware
The external drive that I backed up died. I never tested this, but assumed that there was a way to get the files back onto the drive. It is a large folder of folders, but every time I tried to download a child folder I get an error that it contains too many zips.
Is there a fairly standard way to rebuild the external hard drive that I backed up?
Can I connect this drive to the machine and let the Dropbox Mac OS App do the work for me?
Cheers, and thanks in advance
Currently, there isn't another method to download the files from the site, aside from what I've mentioned by downloading them in smaller batches.
14 Replies
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- dgallant4 months agoHelpful | Level 6
I felt the same way. After this happened to me, I bought a Synology with external hard drive for a duplicate backup.
Dropbox backup is not a real product, and they hide it from much of their public facing marketing materials. It is a shame for us paying customers that we assume anything positive about it.
- ajeighh4 months agoNew member | Level 2
I suppose that serves me right for not investigating whether the blindingly obvious requirements for backup restoration were covered before I signed up. The hunt for another service provider starts today!
- Walter4 months ago
Dropbox Community Moderator
Hey ajeighh - thanks for joining the discussion.
I'm afraid the only way to do this is the one you mentioned as outlined here.
I wish I had a better answer than this.
- ajeighh4 months agoNew member | Level 2
Asking the same question from 2 years in the future. I have 1.6TB "backed up" on dropbox. The external drive that these files were on has now failed. There is no way I can just select folders from the website and download them in zip files. It'll take forever!
- amdayton3 years agoExplorer | Level 3
This seems pretty absurd to me. The main reason I use any kind of backup is for the scenario where the hardware fails and I need to restore it to a new drive, and I can't image I'm alone here. Is there any plan to implement this is feature? It's like buying a car with airbags don't actually deploy when you get in a crash...
- Jay3 years ago
Dropbox Community Moderator
Currently, there isn't another method to download the files from the site, aside from what I've mentioned by downloading them in smaller batches.
- dgallant3 years agoHelpful | Level 6
Good morning Jay
5.5 gig files are causing my browser fail, the .zip files are incomplete.
I've got a high end mesh wifi network, 1.3gig network down, and a current Mac Mini computer.Is there a better way that your team suggests get the files out of Backup, or we really need to look at small folder chunks and download those manually, to rebuild?
- Jay3 years ago
Dropbox Community Moderator
Currently, the maximum amount you can download is 250 GB in a single zip file, with no more than 10,000 files within it.
As it sounds like it's greater than that amount, you'd need to download files in batches from the site.
- dgallant3 years agoHelpful | Level 6
Jay is there a better way to download the files? Between the .zip error which seems to be common, and my browser timing out, the Data seems stuck.
- Jay3 years ago
Dropbox Community Moderator
Hi dgallant, currnetly, it isn't possible to merge backups on the site.
If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!
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