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Suntory's avatar
Suntory
Helpful | Level 6
3 years ago
Solved

'Search by tag' not working

I have applied tags to my photos, but the tags are not showing up in the search bar. When I perform the search, I get results that I assume Dropbox's image classifier has unhelpfully recognized as re...
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  • Iliana-DBX's avatar
    Iliana-DBX
    3 years ago
    Thanks for checking and confirming the tag search issue has been resolved! I am glad I was able to deliver this news.

    If you should have any other issues, please reach out! Have a great day.
Iliana-DBX's avatar
Iliana-DBX
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for reporting the issue with #tag search not working since the added comma is bringing up 0 search results. 
I was able to reproduce this new issue and have brought this to the engineering team that owns this area. 
We are hoping to see this resolved before the month is over. I will update this thread once I see we have this solution released. 

khaleeq96's avatar
khaleeq96
Explorer | Level 4
3 years ago

Hi,

 

I spent quite some time organising my team's image library by tagging natively on Dropbox (without moving any files to different folders) and after adding roughly 3-4 tags on average to each file, whenever I search, some tags don't simply don't work. And I think even if they do, they don't display all the results. I've even put the '#' before the search term and still nothing. Please see screenshots below:

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi khaleeq96, I've merged you with this thread for users with similar issues.

  • khaleeq96's avatar
    khaleeq96
    Explorer | Level 4
    3 years ago

    It's not working, please help with this. It's urgent as my team needs this feature to work asap thanks

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello Everybody,

     

    I'm posting to let you know that we haven't forgotten about this issue! Our engineering team has been investigating and is hoping to implement a fix soon. I will update this thread when I have more information.

     

    Regards,

    Ben

  • Iliana-DBX's avatar
    Iliana-DBX
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    More work has been done to resolve the #tag search issues. 
    Please let us know if you see any further trouble with this. 

  • khaleeq96's avatar
    khaleeq96
    Explorer | Level 4
    3 years ago
    It’s still not working!
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi khaleeq96, could you try clearing the browser cache and then try the searching again?

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