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Sharing folders not working
Does anyone know if something has changed with folder sharing in Dropbox, as recently as the past week? I've been working with shared folders with a colleague, and in the last couple days when we upl...
We're having quite a few issues with dropbox syncing shared folders/files on our Macs, as well. Files will show as 0 bytes in the local computer folder, files showing as synced but they aren't, files that are showing as locked for one person, but not for others, etc. Some users are using the Monterey OS, some are using Mojave. We're restarting, resetting sync preferences, reinstalling Dropbox... At least one of these solutions has worked in each instance, however, it's like chasing a ghost!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi deward, shubbard3785, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Hello,
I am having a similar issue with Shared Folders (not links), and when I click on the link to the Contact Support Team, it takes me to a page where I can chat with a bot or post in the community, however I can't see an option to open a ticket!
I am a board member for a registered charity and have been sharing multiple folders, within one top level folder, with 5 other board members for over 5 years. A few months ago the sharing just stopped.
All the files are there and I can see / access etc but none of the others can.
Definitely is not a space issue and fascinating that all 5 are no longer able to see anything in the top level folder.
Would really appreciate some help with this! 🙂
- Nancy
Thanks for posting this on the forum, userreqts!
Let’s check a few things together; first off, are the rest of the members unable to see your folders on https://www.dropbox.com/home or only on their desktop app?
Are you the owner of these folders?
Also, if you click here, are you able to see the “Email” option now perhaps?
Thank you so much for your reply Nancy!
I have sent a note to the other members asking them to check online as well as in their desktop app. Will let you know.
Still not getting an email option using the link you provided. It takes me to https://www.dropbox.com/support where I see the 'Helpful Articles', 'Contact Us' (which only has Chatbot and Community options) and Support Tools headings.
No email or any other option to actually contact Technical Support 😞
Am I missing something really obvious?
Warmest
Leanne
