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deward's avatar
deward
Explorer | Level 4
4 years ago
Solved

Sharing folders not working

Does anyone know if something has changed with folder sharing in Dropbox, as recently as the past week? I've been working with shared folders with a colleague, and in the last couple days when we upl...
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  • Jay's avatar
    Jay
    4 years ago

    Hi deward, let us know if you have any updates on this matter!

24cmsanchez's avatar
24cmsanchez
Explorer | Level 4
4 years ago

Hello! I am having the same problem as @userreqts. When I add things to the shared folder I have with my boss, the things, I am adding do not show up for her. I see when she adds things, but it doesn't work visa versa. My dropbox is syncing well. I usually share things using the desktop app, not through my internet browser. Could that be the problem? Do I need to try updating my computer? This problem is really disrupting our workflow and is causing some larger problems. Do you happen to have any more suggestions on how I can get this to work?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi there, 24cmsanchez, it'd be my pleasure to help with that! 

 

Let's try to identify why this is happening. 

 

Now, you mentioned that you use the app to add content to the shared folder. I'd like for you to visit your account online, on your browser, and let me know if you're able to see all the files you've added, being visible there. 

 

You mentioned you don't have any syncing issues, so I am assuming you should be able to see them there. 

 

If you can, then your boss should also have access to them, when visiting their account online. Could you check in with them, and ask if they're using the app, or the web to check for the content? 

 

Keep me posted, and we'll take it from there! 

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