Forum Discussion

emlan's avatar
emlan
Explorer | Level 3
8 years ago

Some files are black

I am trying to open a spreadsheet saved on Dropbox but the file has some text showing and the majority of the page is black. Why is this?
Delete
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago

Are you opening this file through the Dropbox website? If so, download it to your computer first, then open then file in an appropriate application.

If the file is already on your computer, then you'll need to contact the support group for whichever application you're using as Dropbox has nothing to do with how a file is opened or displayed on your computer.

  • emlan's avatar
    emlan
    Explorer | Level 3
    8 years ago

    I am trying to open through the dropbox file and dropbox webpage. I have uninstalled and reinstalled dropbox too. I can see 2 out of 3 files on the webpage however not in the file. It is an excel spreadsheet. Thanks

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 years ago
      When you say Dropbox file, do you mean the Dropbox folder?
       
      If so, and the file itself is showing black in some of the spreadsheet, then it’s possible it was made that way for some reason. Dropbox doesn’t modify your files in any way without any user interaction on them.
       
      Are you able to change the color of the cells in Excel yourself? Was this via a shared folder, and did the other user create the spreadsheet this way?
       
      Any info you can provide, including screenshots (hiding any personal data) would be great!
      • emlan's avatar
        emlan
        Explorer | Level 3
        8 years ago

        Hello

         

        Yes opening in the dropbox folder. We have tried to change the colour however the top of the excel spreadsheet where the 'fill' button is, is grey and cannot be clicked. I have tried to attach a picture of the screen however i am getting an unexpected error message from dropbox

  • emlan's avatar
    emlan
    Explorer | Level 3
    8 years ago

    I have also emailed support however have not heard back. Thanks

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!