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Rsl's avatar
Rsl
Explorer | Level 3
7 years ago
Solved

Why is the Dropbox tray icon black on Windows 10?

Recently the Dropbox icon on my Windows 10 machine turned black, it was white before.

As you can see in the image it is barely visible (since I have transparent taskbar) - On a black taskbar it would not appear at all.

Windows 10 v 1803 build 17134.706
Dropbox v71.4.108

desktop
Setting up the apps
Windows
  • Emma's avatar
    Emma
    7 years ago

    Hi all,

    Thanks for your reports here. We've passed this along to our specialized team who are aware and looking into this. We'll let you know as soon as we have an update.

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Rsl, thanks for reaching out here on this inquiry! Following your post here, I’ve sent you a brief message on the email connected to your Community profile, so as to continue this discussion there. 
     
    You may have a look at your inbox at your earliest convenience if you’d like us to work on that with me. Thanks! 
    • Shoshin's avatar
      Shoshin
      New member | Level 2
      7 years ago

      I have just spotted the same problem. A black icon doesn't work on a black task bar - looks ridiculous! Please change this back or give an option to have a black or white logo.

      Thank you

       

      • Samoreen's avatar
        Samoreen
        Explorer | Level 4
        7 years ago

        Hi,

        Same problem here. Icon invisible.

        Thanks for fixing this.

  • Luk_li's avatar
    Luk_li
    Explorer | Level 4
    7 years ago

    Same issu here:-( Please give us back the old icons. There was nothing wrong. Thanx

  • Flash49's avatar
    Flash49
    New member | Level 2
    7 years ago

    What is the answer to this question?  How can we make the taskbar icon white, not black?

  • SteveMarcus's avatar
    SteveMarcus
    New member | Level 2
    7 years ago

    Same problem here after update to Dropbox beta PC desktop version 71.4.108

    On Windows 10 build 17134. What is the proposed solution?

     

      • Emma's avatar
        Emma
        Icon for Community Manager rankCommunity Manager
        7 years ago

        Hi all,

        Thanks for your reports here. We've passed this along to our specialized team who are aware and looking into this. We'll let you know as soon as we have an update.

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