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Forum Discussion
emlan
8 years agoExplorer | Level 3
Some files are black
I am trying to open a spreadsheet saved on Dropbox but the file has some text showing and the majority of the page is black. Why is this?
Jay
Dropbox Community Moderator
8 years agoHi there, are you previewing the file on the Dropbox site, opening it in Excel Online, or on your local copy of Excel on your machine?
Let me know so I can assist!
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