Forum Discussion

emlan's avatar
emlan
Explorer | Level 3
8 years ago

Some files are black

I am trying to open a spreadsheet saved on Dropbox but the file has some text showing and the majority of the page is black. Why is this?
Delete
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago

Are you opening this file through the Dropbox website? If so, download it to your computer first, then open then file in an appropriate application.

If the file is already on your computer, then you'll need to contact the support group for whichever application you're using as Dropbox has nothing to do with how a file is opened or displayed on your computer.

emlan's avatar
emlan
Explorer | Level 3
8 years ago

I have also emailed support however have not heard back. Thanks

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!