Forum Discussion

emlan's avatar
emlan
Explorer | Level 3
8 years ago

Some files are black

I am trying to open a spreadsheet saved on Dropbox but the file has some text showing and the majority of the page is black. Why is this?
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emlan's avatar
emlan
Explorer | Level 3
8 years ago

Hello

 

Yes opening in the dropbox folder. We have tried to change the colour however the top of the excel spreadsheet where the 'fill' button is, is grey and cannot be clicked. I have tried to attach a picture of the screen however i am getting an unexpected error message from dropbox

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
I’m not sure if this is Dropbox-related, since you’re experiencing this issue on your computer.
 
Can you try quitting the Dropbox desktop application and editing the file? Does this issue occur again?

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