Forum Discussion

emlan's avatar
emlan
Explorer | Level 3
8 years ago

Some files are black

I am trying to open a spreadsheet saved on Dropbox but the file has some text showing and the majority of the page is black. Why is this?
Delete
restore
emlan's avatar
emlan
Explorer | Level 3
8 years ago

Hello

 

Yes opening in the dropbox folder. We have tried to change the colour however the top of the excel spreadsheet where the 'fill' button is, is grey and cannot be clicked. I have tried to attach a picture of the screen however i am getting an unexpected error message from dropbox

Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago

You mentioned that you were opening the file through the Dropbox website. Then when asked if you were opening the file through the Dropbox folder, you said yes. These are two completely different things.

The Dropbox folder refers to the folder that's created on your computer when you install the Dropbox software. Any files in your Dropbox account then sync to the Dropbox folder. If you're opening files from this folder, then you're not using the website.

How, exactly, are you opening these files? The more details you provide, the easier it will be for us to understand and assist.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!