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paintSmart's avatar
paintSmart
New member | Level 2
2 months ago

Some of my files appear as 0 bytes and I can't open them/restore a previous version.

Hello All, Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them. I'm synchronising the folder with my mac, and thoug...
desktop
Mac
restore
Web
paintSmart's avatar
paintSmart
New member | Level 2
2 months ago

Hi Nancy,

  1. There doesn't seem to be any logic to the filetype. there are some JPG files which are working, and others which are 0 bytes. The issue is with jpg, pdf, psd, pptx. So also doesnt seem like its specific to only one filetype
  2. I have just used Brave to access dropbox.com and see the same issue (0 byte files). I'm also seeing the same issue with the version history. here is a screenshot:

 

As reminder, this error happens for ALL files (both that work and also those that don't work). I cannot see version history for any files.

 

Thanks!

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Apologies for the delay, paintSmart! So, if I get this right, those files looked normal and they weren’t showing as 0 bytes prior to this week. Is this correct?

    Can you also try one of those browsers perhaps? While Brave is a Chromium browser, it’d still be better to test this on a supported browser, so that we can isolate the issue a bit more.

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