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Forum Discussion
Some of my files appear as 0 bytes and I can't open them/restore a previous version.
Hello All,
Starting sometime this week, a large number of files in one of my folders are showing as "0 bytes" and I obviously cannot read them.
I'm synchronising the folder with my mac, and thoug...
Hi Nancy,
- There doesn't seem to be any logic to the filetype. there are some JPG files which are working, and others which are 0 bytes. The issue is with jpg, pdf, psd, pptx. So also doesnt seem like its specific to only one filetype
- I have just used Brave to access dropbox.com and see the same issue (0 byte files). I'm also seeing the same issue with the version history. here is a screenshot:
As reminder, this error happens for ALL files (both that work and also those that don't work). I cannot see version history for any files.
Thanks!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorApologies for the delay, paintSmart! So, if I get this right, those files looked normal and they weren’t showing as 0 bytes prior to this week. Is this correct?
Can you also try one of those browsers perhaps? While Brave is a Chromium browser, it’d still be better to test this on a supported browser, so that we can isolate the issue a bit more.
