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JamesOBVDS's avatar
JamesOBVDS
Explorer | Level 4
4 years ago

Sort by name not working on DropBox app for Mac.

Hi, could someone please let me know why the folders in my dropbox application for desktop on Mac are not being ordered correctly by name? The settings are set so that they should be, and all other f...
desktop
GUI
Mac
Organize
sort
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi JamesOBVDS, thanks for bringing this to our attention.

Could you try selecting that specific column with your folders (the second one) and sorting the files and folders by name?

Keep me updated with any progress!
JamesOBVDS's avatar
JamesOBVDS
Explorer | Level 4
4 years ago

hi, thanks for your reply. I have tried that, it doesn't make any difference, the folders and files still stay in the same random order. For every other way of organising available in that drop down Finder menu, they change and arrange themselves as they should, but for some reason with 'Name' it doesn't make any difference.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Do you experience the same issue when quitting the Dropbox desktop application and sorting the files again?
    • JamesOBVDS's avatar
      JamesOBVDS
      Explorer | Level 4
      4 years ago

      Yes, it is the same when i quit and reopen.

       

      James

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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