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Forum Discussion

JamesOBVDS's avatar
JamesOBVDS
Explorer | Level 4
4 years ago

Sort by name not working on DropBox app for Mac.

Hi, could someone please let me know why the folders in my dropbox application for desktop on Mac are not being ordered correctly by name? The settings are set so that they should be, and all other f...
desktop
GUI
Mac
Organize
sort
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi EmreCengiz, this seems to be related to Finder itself, and not Dropbox, since Dropbox doesn't control how files are sorted within the Finder window.

rljohnsn's avatar
rljohnsn
New member | Level 2
3 years ago

@Jay Your response is patently false as dropbox managed directories are the only ones that do not follow Finder sorting. It's clearly a dropbox issue. Multiple users acknowledged it and provided screen shots.

  • Sean S.14's avatar
    Sean S.14
    Explorer | Level 4
    3 years ago

    Confirmed.  Sorting is broken in finder ONLY within the Dropbox folder on Dropbox v171.2.311 on MacOS Ventura 13.2.1 on Intel processors.  I cross tested on an M1 Apple Silicon processor, also running Dropbox v171.2.311 and MacOS Ventura 13.2.1 and file sorting within the dropbox folder works as intended.

     

    All of the usual troubleshooting steps were done - rebooting Dropbox, rebooting the computer and re-installing Dropbox.  The issue appears specifically with Intel based Macs.

    • Haumann's avatar
      Haumann
      Explorer | Level 3
      3 years ago

      I experience the same issue. Sorting not working on columns but in all other views it does via Finder. Contrary to Sean S.14, I run an M1 chip in MacOS Ventura 13.3.1 (22E261) with Dropbox version v171.4.6182. Therefore it seems to be not only on Intel processors. 

       

      Restart, reboot etc. was done and the issue persists. 

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Sean S.14, Walter was actually referring to user Haumann, is this another one of your profiles as well?

         

        If not, can you please update your macOS to the latest version, to see if that helps?

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