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JamesOBVDS's avatar
JamesOBVDS
Explorer | Level 4
4 years ago

Sort by name not working on DropBox app for Mac.

Hi, could someone please let me know why the folders in my dropbox application for desktop on Mac are not being ordered correctly by name? The settings are set so that they should be, and all other files and folders on the computer are ordered as so. The folders are also ordered correctly by name in DropBox web, but for some reason, ordering by name in Finder doesn't work.

 

To reiterate, ALL other files on the computer - on the hard drive and in Google Drive - are organised perfectly by name, in ascending numbers or alphabetically so this must be something to do with DropBox and or it's relationship with Mac OS.

 

If someone could help I would greatly appreciate it!

 

Thank you.

desktop
GUI
Mac
Organize
sort

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, I'd recommend getting back to your open ticket about this issue and reply to my colleague's email to continue investigating this Haumann 

     

    Let us know if you have anything else to add in the meantime. 

  • risikoraphi's avatar
    risikoraphi
    New member | Level 2
    3 years ago

    I think I figured it out. I had the problem in Dropbox and Google Drive Folders in Finder and now it's working again.

    In finder, navigate to the top-level folder, then go to "View" > "Sort By" > "Name"

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news risikoraphi!

     

    If you need anything else, let me know! 

  • Haumann's avatar
    Haumann
    Explorer | Level 3
    3 years ago

    The issue still persists. Reach out to me for more information. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Haumann, I can see that you never responded back to my initial email, from a couple of months back. 

     

    Can you try to respond back now, in order for a new case to be created? If this doesn't work, feel free to try out this link, and then share the ticket number reference with me. 

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