Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
5 years ago
Solved

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    5 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Frustrated15's avatar
Frustrated15
New member | Level 2
4 years ago

I was told I was out of storage space. I deleted a ton of files. I know I'm under the limit, but Dropbox shows I'm still out of space. I'm the only user on this account, so it's not shared with anyone, unless they are referring to the different devices I'm using on this account. Anyone else with this issue? How did you resolve it? Thanks

    • Frustrated15's avatar
      Frustrated15
      New member | Level 2
      4 years ago

      Hi there...where do I find that info. Sorry. I'm not finding this dropbox site very user friendly.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hey Frustrated15, you should be able to see your account's quota under your account's plan tab. 

         

        Let us know if you have any other questions. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!