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jen2fe's avatar
jen2fe
Explorer | Level 3
5 years ago
Solved

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    5 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

There wont be hidden files except the backups page.

 

Everything that is sync'd to your account shows at www.dropbox.com/home - there is no way to 'hide' things from the web page. 

dhkaplanoh's avatar
dhkaplanoh
Explorer | Level 3
3 years ago

I am having the exact same problem and have been looking for help on this forum for a couple of days now, but to no avail.  All of my files are removed from dropbox.  There were no backup files visible.  Just now I added a small backup to desktop in the hopes that might do something, but that is just a few kg of data. I still see nothing in backup, and the program says all of the space is taken up with non-shared files.  What is wrong?  It seems like a general dropbox glitch since a lot of people on this forum are experiencing the exact same thing.  I have posted twice but my queries have gone nowhere.

 

Dropbox was reliable for years.  Now I have to tell everybody that I can no longer use it with them.

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