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jen2fe's avatar
jen2fe
Explorer | Level 3
5 years ago
Solved

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    5 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

dhicksonjr's avatar
dhicksonjr
Explorer | Level 3
3 years ago

Ok.

That would be fine.

Dwayne

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey dhkaplanoh and dhicksonjr, before we send you an email, can you also check whether it's a shared folder that might be taking up your space?

 

Shared folders count against the quota of all the members accessing them, so make sure to check for that too.

 

If not, let me know and I will email you!

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