Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
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Storage says it is full, but it is not
Hi, I'm new to these forums, so please bare with me. I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me too, Vika85!
Do you mind sending over a screenshot of one of these emails you keep receiving? I’d like to have a visual.
Just make sure to mask any personal info that may be showing, like your own email address.
Apart from that, can you clarify what’s the email address of the sender?
Hi Nancy
Im not sure how am I supposed to send over a screenshot? I can only post but not upload. The email is: no-reply@em-s.dropbox.com
If you and your team believe this might be a phishing email, would you kindly confirm?
Im not sure how am I supposed to send over a screenshot? I can only post but not upload. The email is: no-reply@em-s.dropbox.com
If you and your team believe this might be a phishing email, would you kindly confirm?
- Megan
Hi Vika85, this is indeed an official Dropbox domain.
Usually these type of emails are sent out, when an account is nearing the 75% quota limit, which seems to be the case here.
If you don't wish to receive these emails, could you try unsubscribing? You should be able to do this if you visit the email, and scroll to the bottom.
As for the screenshot, you should be able to click on the camera-like icon when responding back to me, and upload your screenshot. Let me know if this isn't the case.
