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Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
55 Replies
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- I am constantly receiving emails from Dropbox that I might lose my files if I do not upgrade with the explanation that I do not have sufficient storage. They mention I am over my limit (2GB) but when I go into my account I have 5.75GB and I am using 4.61GB. Does anyone knows what is going on?
- It’s OK; I’ve solved the problem by stopping using Dropbox.
- Walter
Dropbox Community Moderator
Hey hfiumano & Upstate Cate, could you confirm what is your plan tab showing in regards to your quota at the moment?
Also, can you let us know how large the folder you're trying to add to your account is?
If you could also send us a screenshot of the errors and/or notifications you're getting, I'd appreciate it.
- No emails. It happens whenever I try to access a folder.
- Hi,
I had been receiving emails and now I also get the notification while on the Ap and desktop version It shows I have barley used my available space, but no matter what I am told I have no space. I've permanently deleted everything I've trashed and slos every single item i've had shared. I went to "all files" and now only have 3 items taking up little space.
Hi Hannah, many thanks for responding. The space usage shows as 0 bytes used out of 2 gigabytes. As far as I’m aware I only ever set up 1 Dropbox account but will see if I can find any evidence of an old one by looking back through my emails to see if I can find anything.
Watch this space!
Raymondus
- Jay
Hi Upstate Cate, how large is the shared folder you're trying to add to your account? Does it make your account overquota when adding the 761.4 MB from your existing files?
